Digibalance team wishes you a very Happy Holiday season and a peaceful and prosperous New Year.
Carina “Cia” Björnvik has been working in Digibalance since 2015. Her work includes bookkeeping for different companies in different countries. Carina is originally from Finland, but she has chosen to remote work from Italy, where she moved in the beginning of the millennium. The flexible nature of the work made it possible to move to her husband’s home town, Florence. The family lives in the old central district San Frediano and they own a summer place in the countryside, just 20 kilometres from Florence, where work can also be done during the school holiday times.
Usually Carina starts working at 8 o’clock in the morning, when her son leaves for school. The first thing she does is checking and answering emails. Carina does bookkeeping for micro enterprises and self-employed from different fields of business. Also the customers’ backgrounds are often from different cultures.
For Carina, remote work enables the use of time more freely than in regularly scheduled work. Work can be done even in the villa or the work may be scheduled to do at an appropriate time, for example, when children are in school. However, even in remote work there must be some sort of a routine for the day.
In Carina’s opinion, the downside of remote work is that you do not see your colleagues very often or at all. You have to fill your social needs in somewhere else than work. You also must have some kind of self-discipline and the ability to create daily routines for yourself, since no one else is going to do it for you. In addition, especially in remote work, the importance of technological functionality is emphasized. If the Internet connection is down or your computer is broken, you have to figure everything out yourself, since you cannot just call the IT department to come and fix everything.
Prior to starting at Digibalance, Carina was already used to remote working in an international environment. She has worked in different countries and is familiar to the accounting practices in not only Italy and Finland, but also in the other Nordic countries. According to Carina, the Italian way of bookkeeping is still often very manual. In many companies the benefits of automation are not yet used in practice. Even though automation and remote work are slowly increasing in Italy, the biggest problem seems to be that the information is usually not in electronic form, which means both more manual work and massive paper consumption. However, Carina is continually making effort that Digibalance’s AutoAccount practices would be more widespread in Italy.
While Carina and her family make visits to Finland frequently, their plan is to stay in Italy permanently. However, the Nordic culture is far from forgotten! They often meet up with Swedish families who also live in Florence. Together they celebrate traditional Nordic festivities such as Saint Lucy’s Day.
According to Carina, the possibilities of working from home have become a lot easier, when comparing to what it was before. For example programs like Teamviewer have made the internal workplace communication easier. Nowadays, being employed in a Finnish company is relatively effortless, even if you live abroad. As the technology and society develop, also remote work opportunities are constantly getting better.
”Once you are used to remote work, you don’t want to go back to the office work and 9-to-5 schedule.” Carina says. “Remote work is a way of life, which may not suit everyone, but for me it is just right.”
More than a million refugees arrived in Europe last year and this great migration has continued this year. There are also millions of migrants in European countries who are not refugees instead they have voluntarily moved in their current country. The main reasons are usually work or personal relationships.
The lack of work is the most common reason for the immigration problems. There are a huge amount of people who are willing to work and adapt in their new country but they cannot find work. They might also possess expertise which would meet the local demand but the local employers do not have courage to employ them due to limited language skills, cultural differences or just some non-specific prejudice.
European Commission has also realised the potential of migrant entrepreneurs. They are one of the main target groups when promoting entrepreneurship:
“Entrepreneurship is a powerful driver of economic growth and job creation: it creates new companies and jobs, opens up new markets, and nurtures new skills and capabilities.
The European Commission aims to support an environment attractive to all forms of entrepreneurship, where also business support services reach all potential entrepreneurs, including those from more vulnerable groups, with the aim to make the EU in its entirety stronger and more cohesive.
Within the EU, migrants represent an important pool of potential entrepreneurs, but can face, as other more vulnerable groups, specific legal, cultural and linguistic obstacles. These issues need to be addressed in full to give support equitable to that received by all other entrepreneurial groups. “
Migrants have been included in EU’s Entrepreneurship 2020 Action Plan.
The entrepreneurship percentage of migrants is higher than with the EU citizens with non-migrant background. The total amount of micro enterprises in EU is about 21 million. According to the estimates made in Digibalance, over 3 million of them are run by migrant entrepreneurs. Digibalance Limited is actively promoting migrant entrepreneurship in all the EU countries where its AutoAccount bookkeeping service is available.
On Thursday the 22nd September 2016, we held an informal event for our customers to meet us and mingle with other entrepreneurs, and to have a good time overall. The event was held at the beautiful bar Sköne in Helsinki, Finland.
We sincerely want to thank everyone who came. It was really nice to meet you all!
Hopefully we can arrange more similar events in the future!
Published in Kauppalehti/Debatti on 22nd February 2016
Guest writer: Mikko Ilves
One of the most challenging tasks in having a business is creating turnover. That is is based on sales and customer service. As an entrepreneur myself, I try to examine this also from a customer’s point of view. I’m sure that everyone has had unforgettable customer experiences, my own top 3 would be the following.
I was being a support person for a patient at a private clinic. After a small operation, the patient was in a near fainting condition, when the clinic employee noted that maybe the patient should be taken to a public health-care centre!
An employee in a smaller Swedish bank wanted to terminate the banking services of a small enterprise. Even if the small company was joining a bigger corporation, it would not have an effect on the decision. It seemed that the most important thing for the employee was to get rid of the customer, instead of upselling, because maintaining the customership was currently too troublesome!
As my third memorable experience of customer service, I want to list the whole industry of boat selling. I have rarely encountered as arrogant service in any other field. I have bought three brand new boats and will definitely choose another brand when I’ll buy the fourth one. However, I’m hoping to encounter this time a sales person, who will change my opinion of the field of boat selling. It is good to keep in mind that if the customer’s purchases are being too minimal, you can always start thinking about the potential next purchase the customer will make.
All the aforementioned examples are about the employee being also a representative to the company and the whole brand. Therefore, I have been thinking if the company management or a potential entrepreneur understand how customer service works in his/her company. A few times I have mentioned about the quality of the customer service, but usually the complaints have not had any effects. If the manager does not have the courage to interfere with the employee’s way of working, the company can lose a lot of potential sales. The connection between customer service and making profit is even clearer for a private entrepreneur.
For example, if an IT consultant promises to solve a network problem, but suddenly decides to disappear, the customer will not necessarily call after him. Or if an agreement has been made about electrical installation and the customer finds that the job has been left half done. A long-time cooperation partner could turn a blind eye once or twice for this kind of behavior, but they probably will start thinking of changing business partners and spread the word about the service. Taking a customer for granted is the worst mistake a company can make in terms of maintaining and increasing sales.
Also a customer can demand unreasonable things. If you pay only the minimum price, it is acceptable to expect a good and satisfactory service for your needs, but then you cannot demand a full-service package. An entrepreneur has to be humble while explaining this, and even then you will sometimes get negative feedback. One’s character will be put to test when the feedback is unfair. In these situations, you can think over if you want to be right and get the final word or make a sale. If you find that you lack the humility, then maybe you are not the right sales person for your company.
To end up with a positive experience – The service of our software provider has been slow for a long time. After a message to the CEO, he answered quickly with an apology and in the afternoon the delivery problems were fixed. However, things can’t always be handled by contacting the top management, but it is important to also spread the positive word.
Published in Kauppalehti/Debatti on 30th November 2015
Guest writer: Mikko Ilves
I think I am able to answer the question. A few years ago, we launched a specific service concept for entrepreneurs with foreign backgrounds in Finland. The language of service and reporting is so called “Globish” which means understandable English in different accents.
“The only contacts you will be getting are from Turkish kebab stalls, or do they even have bookkeeping at all?” warned some of my prejudiced acquaintances, when I mentioned about the idea of expanding my business to foreign entrepreneurs.
Even though I dislike the mocking of pizza or kebab entrepreneurs of any nationality, I was curious to see if the prejudice would turn out correct. I would not know, since we did not really get that kind of contacts. But instead, the whole host of entrepreneurs with different nationalities have contacted us. At least French, African, Italian, Romanian, Indian, Australian, Polish, Dutch, Japanese, Bangladeshi, Chinese, British, Pakistani, Russian, Portuguese, Swiss and Philippine entrepreneurs have sat down at the negotiating table and most of the negotiations have turned out great customerships. And let’s not forget the aforementioned Turkish entrepreneur, who might even be the most hard-working of them all! Also the diversity of the lines of businesses has been incredible. We have had customers from importing, coding, owning a gym to architect services, just to name a few.
It is hard to say what these entrepreneurs have in common, however two things come to mind: One; they have not come to Finland because they love Finland, and two; they really want to work. The most common reasons for immigration seem to be moving to a safer life environment, and love. A lot of the immigrants have moved to Finland, because they have fallen in love with a Finnish woman or even a Finnish man!
The immigrants’ businesses are mostly small one-person companies and only few are employing outside their own family. If we talk about localization, entrepreneurship is a quite effective way. Having your own business prevents social exclusion and decreases unemployment. It is also a great way to make contacts with local people. I cannot really tell if it has effects on learning the local language, since the foreign entrepreneurs I know tend to prefer English as their main language in business. Also the locals are very eager to switch the language in English when they assume that the other person is not fluent in Finnish.
In my work, I have observed that when I meet people who are starting their new business, they are almost more often immigrant backgrounded than Finnish. We can conclude that at least in Helsinki area, an increasing number of the starting entrepreneurs do not speak Finnish as their mother tongue.
To answer the question in the title: Yes. Immigrants can integrate to Finland, for example as entrepreneurs. They perform their duties and pay their taxes like other entrepreneurs. Acting by their situation and personality, not by their nationality.
In conclusion, entrepreneurship can play a meaningful role to employment, but it also has a humane and socializing factor.
Levi is the biggest ski resort in Lapland known for organising the opening event of FIS Alpine skiing World Cup. We are now pleased to inform that there is a rare real estate investment opportunity available. A whole alpine style house is for sale and it consists of five separate apartments. The location is perfect in the very heart of Levi Center.
Please don’t hesitate to contact us if you need any more information.
Digibalance Limited is now offering its effortless and cost-effective accounting service for entrepreneurs in Estonia. We are ready to support our customers’ business by taking care of bookkeeping routines which will be automated very efficiently. Estonia has a unique taxation system which can be very appealing also to foreign entrepreneurs.
Please contact us via website www.digibalance.eu/bookkeeping-estonia Meetings can be arranged in Tallinn but with Nordic customers also in Denmark, Sweden and Finland. Due to the technical reasons we so far only serve entrepreneurs with business account at Danske bank.
Digibalance Limited opened its sales office in Ørestad Copenhagen in the end of last year 2011. Since that we have been configuring and piloting our AutoAccount service to provide effortless and cost effective bookkeeping for self employed customers in Denmark and Sweden. The service is up and running now and we are ready to support our customers’ business by taking care of accounting routines.
Meetings with Nordic customers can also be arranged in Stockholm. Due to the technical reasons we so far only serve entrepreneurs with business account at Danske bank.
tel. +358 405076434